How to clear my goods through customs

Your Customs Clearance Agents in the UK

Anything shipped to the UK must go through customs to ensure you pay the correct tax and duty (customs charges) on your goods. Also, depending on local legislation and regulations, the import of certain goods may be restricted access to the country.

Your role:

As previously mentioned, you may be required to pay customs duty, VAT or Excise duty on goods imported from outside of the European Union before you can receive them. 

The role of your Customs Clearance Agents:

UK customs clearanceUnsworth Global Logistics have a highly experienced and dedicated team of customs clearance agents who are able to assist you with any customs related issues you may have, helping to take the hassle out of importing your goods. We can provide assistance in all aspects of customs clearance. Over 41 years in the logistics business has allowed our company to develop an in-depth knowledge of all procedures, legislation, licensing and tariffs needed to import your goods into the UK. Our customs clearance agents offer prompt, professional and reliable services. 

We ensure your customs paperwork and documentation is accurate at all times. After being thoroughly checked, we hand your shipment information over to the relevant customs authority. We coordinate with them to get your goods delivered to you as quickly and efficiently as possible.

Do you have any question about Customs Clearance? 

Contact our customs clearance agents by email at  or phone on +44 (0) 20 8539 8899.

Ocean Customs Clearance

Our direct link to the H M Customs computer system allows us to offer immediate clearance. This extends to all major UK ports including Felixstowe, Southampton, Tilbury, Thamesport, Chatham, and London Gateway. This therefore enables us to control all imports from one single point in London.

Air freight Customs Clearance

Unsworth’s reputable customs clearance within the main UK international airports of Heathrow (LHR) Gatwick (LGW) and Manchester (MCR) is both prompt and efficient. We can offer our customers a direct link to H.M.C. “C.H.I.E.F”, bonded receiving, transhipment warehouses at all locations and daily express deliveries nationwide (usually within hours of your goods clearing customs).

Customs Clearance FAQs

                                                                            customs clearance FAQs

What is Customs Clearance?

Customs clearance is necessary for all goods entering or leaving the EU. It is the process in which HM Customs & Excise account for any charges due for the shipment, ensure the products have all the required documentation and adhere to EU law.

How long does it take?

There is no precise answer to this – it could take anything from 10 minutes to several days! The time frame depends on what you intend to ship. Products that require additional documentation checks or physical examinations to clarify that your declarations are correct will take longer to clear. 

What documentation will I need?

This is once again dependent on the cargo being shipped. Basic documentation required for customs is a certificate of origin, bill of lading, invoice from the supplier, packing list and preference certificates.

A collection of our commonly used import & export customs forms are available on our Documents page.

Customs Clearance Glossary of Terms
Customs Clearance tools

Customs Clearance Glossary of Terms  

We have created a Customs Clearance glossary of  terms aiming to help you have a better understanding of  the customs clearance processes


Customs Clearance Useful Tools

To help you with the Customs Clearance process we have gathered, for you, all the needed documents and some customs clearance tools 

Want advice or information about importing to the UK? Contact our customs clearance agents by email at  or phone on +44 (0) 20 8539 8899.